Flame Surgeon — Privacy Policy

Last Updated: October 15, 2026

This Privacy Policy explains how Flame Surgeon ("we," "us," or "our") collects, uses, stores, and discloses personal information when you visit our website, flamesurgeon.com, interact with our online store, contact us, or purchase our products (collectively, the "Services").

Flame Surgeon is an independent online retailer specializing in steak-cooking tools, meat thermometers, grilling accessories, and kitchen equipment.

We operate our store using Shopify and work with independent suppliers who may ship products directly to customers.

By using our Services, you acknowledge the data practices described in this Privacy Policy. Where required by law, we will request your consent before collecting or using certain information.

1. Information We Collect

The personal information we collect depends on how you interact with our website.

Information You Provide

When browsing, placing an order, creating an account, or contacting us, we may collect:

• Your name

• Email address

• Billing and shipping addresses

• Telephone number

• Order details and purchase history

• Payment confirmations and transaction information

• Customer account information

• Customer service communications

• Product reviews or other content you voluntarily submit

Payment information is processed through Shopify's supported payment services and other authorized payment providers, as applicable.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

• IP address

• Browser and device information

• Pages viewed and products browsed

• Website interaction and shopping activity

• Shopping cart activity

• General location information derived from your IP address

• Cookie identifiers and similar technical information

This information helps us operate the store, troubleshoot issues, understand website performance, and improve the shopping experience.

Information From Third Parties

We may receive information from Shopify, payment processors, shipping providers, fulfillment partners, and other service providers involved in operating our business.

2. How We Use Personal Information

We may use personal information for the following purposes.

Order Processing and Fulfillment

To process payments, confirm purchases, coordinate product fulfillment, arrange shipping, provide tracking information, and manage returns, exchanges, and refunds.

Customer Support

To respond to questions, address order-related issues, and provide assistance.

Store Operations

To maintain and improve our website, manage accounts, analyze site performance, and maintain the security of our Services.

Marketing and Advertising

We may use information to send promotional messages where permitted by law and to measure or improve advertising campaigns.

Where applicable, we may use advertising platforms, including Meta platforms such as Instagram and Facebook, to promote our products.

Advertising activities and associated data-sharing practices depend on the services and tracking technologies enabled on our website.

Security and Legal Compliance

To detect fraud, protect our business and customers, resolve disputes, comply with applicable laws, and enforce our store policies.

Where applicable law requires a legal basis for processing personal information, we rely on appropriate grounds such as performance of a contract, legitimate interests, legal obligations, or consent.

3. Third-Party Suppliers and Dropshipping

Flame Surgeon works with independent product suppliers and fulfillment partners.

When you place an order, certain information may need to be shared with the supplier responsible for fulfilling your purchase.

This information may include:

• Your name

• Shipping address

• Relevant contact details

• Products ordered

• Shipping instructions

• Information necessary to manage delivery or an authorized return

We share information necessary for suppliers to process and fulfill orders.

Suppliers may process this information according to their own applicable privacy obligations and policies.

Flame Surgeon remains responsible for handling customer inquiries and administering its customer-facing policies.

4. Shopify and Other Service Providers

Our online store is hosted by Shopify, which provides ecommerce infrastructure and related services.

We may also use third-party services for:

• Payment processing

• Dropshipping and supplier fulfillment

• Shipment tracking

• Customer support

• Product reviews

• Website analytics

• Marketing and advertising

• Fraud prevention and security

These providers may receive and process personal information necessary to perform their services.

The specific information disclosed depends on the relevant service and how it is configured.

You can learn more about Shopify's privacy practices at www.shopify.com/legal/privacy.

5. Cookies and Tracking Technologies

Our website uses or may use cookies and similar technologies to support essential website functions, such as shopping carts, account sessions, security, and website performance.

Depending on our active settings, additional technologies may be used for analytics and advertising.

These technologies can help us understand website usage, measure marketing performance, and provide relevant advertisements.

You may control or delete certain cookies through your browser settings.

Where required by applicable law, additional consent and privacy choices will be provided.

Disabling cookies may affect certain website features.

For more information about cookies used by Shopify, visit Shopify's Cookie Policy.

6. How We Disclose Personal Information

We may disclose personal information to third parties when necessary for legitimate business purposes, including:

Service Providers: Companies that provide website hosting, payment processing, security, customer support, or analytics.

Suppliers and Shipping Partners: Businesses responsible for preparing, shipping, delivering, or processing returns for customer orders.

Advertising and Marketing Partners: Platforms that help us operate and measure marketing campaigns, where those services are enabled and disclosure is permitted.

Legal Authorities: When disclosure is necessary to comply with applicable law, lawful requests, or legal proceedings.

Business Transactions: In connection with a sale, merger, restructuring, or transfer of business assets, subject to applicable legal requirements.

We do not authorize service providers to use personal information for purposes unrelated to their contracted services except as disclosed or permitted by applicable law.

Certain advertising-related disclosures may be legally classified as a "sale" or "sharing" of personal information under some privacy laws, even when no money is exchanged.

Where applicable, customers may exercise rights to opt out of those activities.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include:

• Requesting access to personal information we hold about you

• Requesting correction of inaccurate information

• Requesting deletion of personal information

• Requesting a portable copy of certain information

• Restricting or objecting to certain processing activities

• Withdrawing consent where consent is the basis for processing

• Opting out of certain advertising-related data sharing, where applicable

• Appealing certain privacy-related decisions, where permitted by law

To submit a privacy request, contact:

support@flamesurgeon.com

We may need to verify your identity before fulfilling certain requests.

We will respond in accordance with applicable privacy laws and their required timeframes.

We will not unlawfully discriminate against customers for exercising their privacy rights.

8. California Privacy Rights

California residents may have additional rights under applicable California privacy laws.

Depending on the circumstances and whether those laws apply to our business, these may include rights to know, access, correct, or delete personal information and to opt out of the sale or sharing of personal information.

Where legally required, we will recognize applicable privacy preference signals and provide the required mechanisms for exercising privacy choices.

To inquire about your California privacy rights, email support@flamesurgeon.com.

9. Marketing Communications

If you subscribe to marketing communications, we may send you news, product announcements, offers, and promotional messages, subject to applicable consent requirements.

You may unsubscribe from promotional emails using the unsubscribe link included in those messages.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, or customer support messages.

10. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, disclosure, loss, or misuse.

We rely on Shopify and other applicable service providers for certain technical security protections.

However, no online service, transmission method, or storage system can be guaranteed to be completely secure.

We recommend avoiding the transmission of sensitive financial information through ordinary email or unsecured communication channels.

11. Data Retention

We retain personal information for as long as reasonably necessary to operate our business and meet applicable legal obligations.

Retention periods depend on factors including:

• Whether the information is needed to fulfill an order

• Customer account activity

• Customer service requirements

• Tax and accounting obligations

• Fraud prevention and security

• Applicable recordkeeping laws

• The resolution of disputes or legal claims

When information is no longer needed, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.

12. Children's Privacy

Our website is intended for general audiences and is not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact support@flamesurgeon.com so we can review the matter and take appropriate action.

13. International Data Transfers

Flame Surgeon operates from the United States.

If you access our Services from another country, your personal information may be processed or stored in the United States or other countries where Shopify, our suppliers, or service providers operate.

Where international data transfers are subject to legal restrictions, we will use an appropriate transfer mechanism as required by applicable law.

14. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or other online services.

We are not responsible for the privacy practices of independent third-party websites.

We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business operations, technology, service providers, or legal requirements.

When changes are made, we will update the effective date and provide any additional notices required by law.

The current version will remain available on our website.

16. Contact Information

For questions regarding this Privacy Policy, our privacy practices, or requests involving your personal information, contact:

Flame Surgeon

Website: https://flamesurgeon.com

Email: support@flamesurgeon.com

Business Address:

2629 Rudolph Dr
Simi Valley, CA 93065
United States

You may also contact the appropriate privacy or data protection authority if you believe your rights have been violated, where permitted by applicable law.