Flame Surgeon — Terms of Service

Last Updated: October 15, 2026

Overview

Welcome to Flame Surgeon.

This website, located at https://flamesurgeon.com, is operated by Flame Surgeon. Throughout these Terms of Service, the terms "we," "us," and "our" refer to Flame Surgeon.

Flame Surgeon is an independent online retailer specializing in steak-cooking equipment, grilling accessories, meat thermometers, kitchen knives, and related culinary tools.

Our online store is powered by Shopify. We work with independent manufacturers, distributors, and third-party suppliers to offer products that may be shipped directly to customers.

By accessing our website, purchasing products, or using our services, you agree to these Terms of Service and our associated policies.

Please read these terms carefully before using our website.

Nothing in these Terms excludes or limits any consumer rights that cannot legally be waived.

1. Online Store Terms

By using our website or purchasing products, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.

You agree not to use our website or products for unlawful purposes.

You must not attempt to compromise our website's security, interfere with its operation, transmit malicious software, or engage in fraudulent activity.

We reserve the right to restrict access to our services when reasonably necessary to prevent unlawful activity, fraud, or violations of these terms.

2. Our Business Model and Third-Party Fulfillment

Flame Surgeon operates as an independent online retailer.

Products sold through our website may be manufactured, supplied, packaged, and shipped by independent third-party businesses.

Unless explicitly stated otherwise, products are not manufactured by Flame Surgeon.

When you place an order:

• Your order is submitted through our Shopify storefront.

• Your payment is processed through an available payment provider.

• The order may be forwarded to an independent supplier for fulfillment.

• The supplier may package and ship the product directly to your delivery address.

• Shipping and tracking information may be provided through our store or the applicable fulfillment service.

Products purchased together may be fulfilled by different suppliers and delivered in separate packages.

Flame Surgeon remains your point of contact for customer service, order inquiries, returns, and applicable refunds.

We do not require customers to resolve ordinary order problems directly with our suppliers.

3. Product Information and Availability

We aim to provide accurate product descriptions, specifications, photographs, and pricing.

Some information is supplied by third-party manufacturers and distributors.

Product photographs may be provided by suppliers and may differ slightly from the item received due to variations in lighting, packaging, manufacturing, or display settings.

We make reasonable efforts to ensure product descriptions are accurate but cannot guarantee that every photograph or specification is completely free from error.

Product availability may change without notice because supplier inventory is managed independently.

If an ordered product becomes unavailable, we will contact you regarding an appropriate resolution, including a refund when we cannot fulfill the order.

We reserve the right to discontinue products or modify future product offerings at any time.

4. Product Pricing

All prices are displayed in U.S. dollars unless otherwise indicated.

Prices may change without notice before an order is placed.

Applicable shipping charges, taxes, and other required fees will be presented during checkout in accordance with applicable law.

Once an order has been accepted, we will not increase the agreed purchase price without your authorization.

If an obvious pricing error occurs, we may contact you before fulfilling the order to offer the option of proceeding at the correct price or receiving a full refund.

Promotional offers, discounts, and coupon codes are subject to their stated terms and availability.

5. Orders and Payment

Submitting an order constitutes an offer to purchase the selected products.

You will receive an order acknowledgment or confirmation according to our checkout procedures.

We may reject or cancel orders when reasonably necessary due to unavailable inventory, payment problems, suspected fraud, shipping restrictions, or material listing errors.

If we cancel an order after collecting payment, we will issue a refund for the canceled items and any associated charges required to be refunded.

You agree to provide accurate billing, contact, and shipping information.

Payments are processed using payment methods available through our Shopify checkout and associated payment providers.

We do not guarantee acceptance of every payment method.

6. Shipping and Delivery

Flame Surgeon works with independent suppliers, so shipping arrangements may vary by product.

Depending on the supplier, products may be shipped from different warehouses or geographic locations.

Shipping charges are determined by the applicable shipping methods, supplier arrangements, order contents, and delivery destination.

Certain products may use supplier-calculated shipping rates displayed at checkout.

Delivery estimates are not guaranteed delivery dates unless expressly identified as guaranteed.

Shipping times may be affected by factors including supplier processing, carrier operations, holidays, weather, and other transportation disruptions.

We will communicate material fulfillment problems when they become known and provide remedies required by applicable consumer laws.

For additional information, please review our Shipping Information page.

7. Order Changes and Cancellations

If you need to modify or cancel an order, contact:

support@flamesurgeon.com

Please include your order number and requested change.

We will attempt to accommodate reasonable changes before an order enters fulfillment.

Because orders may be transmitted directly to independent suppliers, modifications and cancellations may become unavailable once processing or shipment has begun.

If an order cannot be canceled, you may still be eligible to request a return under our Return & Refund Policy.

These conditions do not affect applicable statutory cancellation rights.

8. Returns, Refunds, and Exchanges

Flame Surgeon offers a 30-day return policy, subject to the eligibility conditions described in our Return & Refund Policy.

To request a return, contact support@flamesurgeon.com.

Because products may be fulfilled by different suppliers, approved returns may need to be sent to different return processing facilities.

Do not ship merchandise to our business address unless we specifically instruct you to do so.

Return shipping costs may apply for ordinary change-of-mind returns. Any applicable charges will be explained before you proceed.

Damaged, defective, incorrect, or materially misdescribed items will be handled according to applicable consumer protection requirements.

Approved refunds will generally be initiated to the original payment method within 10 business days, or earlier when required by law.

For complete details, please review our Return & Refund Policy.

9. Product Safety and Responsible Use

Our products may include kitchen knives, sharp cutting instruments, meat thermometers, grilling equipment, and accessories intended for use around high temperatures.

Customers are responsible for using products according to the manufacturer's instructions and applicable safety precautions.

For your safety:

• Handle sharp tools carefully.

• Use appropriate protection when working near hot surfaces or open flames.

• Follow manufacturers' cleaning, maintenance, and operating instructions.

• Keep potentially dangerous equipment away from children.

• Follow appropriate food safety and internal cooking temperature recommendations.

Product information on our website is not a substitute for applicable manufacturer safety instructions.

Nothing in these Terms excludes responsibility for defective or unsafe products where liability cannot lawfully be excluded.

10. Product Warranties

Products may be covered by warranties offered by their respective manufacturers or suppliers.

Warranty availability, duration, and conditions may differ depending on the product.

Unless expressly stated on a product listing, Flame Surgeon does not provide an additional independent manufacturer-style warranty.

Customers may contact support@flamesurgeon.com for assistance with warranty-related questions.

Applicable statutory warranty and consumer protection rights remain unaffected.

11. Customer Accounts

Certain website features may allow customers to create or access an account.

You are responsible for maintaining the confidentiality of any account credentials and for notifying us of suspected unauthorized access.

You agree to provide accurate information when creating or managing an account.

We may restrict accounts that are used for fraudulent, unlawful, or abusive purposes, subject to applicable law.

12. Intellectual Property

The Flame Surgeon name, website branding, logos, original written content, and other original materials associated with our business may be protected by applicable intellectual property laws.

You may not reproduce, redistribute, or commercially exploit our original branded materials without authorization, except as permitted by law.

Product names, trademarks, photographs, and branding belonging to independent manufacturers or suppliers remain the property of their respective owners.

The appearance of third-party products on our website does not imply that Flame Surgeon owns those manufacturers or their trademarks.

13. Customer Reviews and Submitted Content

Customers may have opportunities to submit reviews, comments, product photographs, or other feedback.

You agree not to submit content that is unlawful, fraudulent, threatening, defamatory, misleading, or that infringes another party's rights.

You retain ownership of content you create.

By voluntarily submitting content for public display on our website, you grant us a nonexclusive license to display, reproduce, and format that content for operating and promoting our store, subject to applicable law and any separate consent requirements.

We may moderate or remove content that violates these Terms.

We will not knowingly present fabricated testimonials as genuine customer experiences.

14. Third-Party Services and Links

Our website may integrate services provided by Shopify and other third-party businesses, including payment providers, shipping services, product review tools, and supplier-related applications.

Our website may also contain links to independent third-party websites.

Those websites and services may be governed by their own terms and privacy policies.

We are not responsible for unrelated third-party websites that operate independently of Flame Surgeon.

However, the use of third-party suppliers or service providers does not eliminate our responsibilities as the retailer for purchases made directly through our store.

15. Privacy and Personal Information

Your personal information is handled according to our Privacy Policy and applicable privacy laws.

We may share information necessary to process purchases, collect payment, coordinate shipping, manage returns, and provide customer support.

For more information, please review our Privacy Policy at:

https://flamesurgeon.com/policies/privacy-policy

16. Prohibited Uses

You agree not to:

• Use our website for unlawful or fraudulent activities.

• Attempt to access accounts or systems without authorization.

• Upload malware or interfere with website functionality.

• Misrepresent your identity or payment information.

• Infringe intellectual property or privacy rights.

• Harass or threaten other users or our representatives.

• Abuse our ordering, promotional, review, or return systems.

• Use automated methods that unreasonably disrupt our website or violate applicable law.

We may take appropriate action when violations occur.

17. Errors and Corrections

Despite reasonable efforts to maintain accurate website information, errors may occasionally occur in pricing, descriptions, product availability, shipping charges, or promotional materials.

We reserve the right to correct inaccurate information.

If an error materially affects an order, we may contact you to explain the issue and offer an appropriate resolution, including cancellation and a refund when required.

We will not charge additional amounts without your authorization.

18. Disclaimers and Limitations of Liability

We aim to maintain a reliable and functional online shopping experience.

However, temporary website interruptions, technical errors, supplier disruptions, and other service issues may occur.

To the maximum extent permitted by applicable law, Flame Surgeon is not responsible for losses arising solely from events beyond our reasonable control.

We do not guarantee uninterrupted website access.

To the extent permitted by law, liability for certain indirect or consequential losses may be limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability arising from fraud, willful misconduct, personal injury, defective products, or mandatory consumer protection obligations where applicable.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, deliberate misuse of our services, or infringement of another party's rights.

This provision does not require customers to indemnify Flame Surgeon for our own negligence, wrongful conduct, defective products, or violations of applicable law.

20. Governing Law

These Terms are governed by the applicable laws of the State of California and the United States, without overriding mandatory consumer protections or jurisdictional rights that apply to customers in other locations.

Any dispute will be handled according to applicable law and the parties' legally available remedies.

21. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business operations, supplier arrangements, technology, or legal requirements.

Updated terms will be published on our website with an appropriate revision date.

Changes will apply prospectively, except where otherwise permitted by law, and will not retroactively remove rights associated with completed purchases.

22. Contact Information

If you have questions about these Terms of Service or your experience with Flame Surgeon, please contact us.

Flame Surgeon

Website: https://flamesurgeon.com

Email: support@flamesurgeon.com

Business Address:

2629 Rudolph Dr
Simi Valley, CA 93065
United States

Important: This address is our business contact address and should not be used for merchandise returns unless you receive specific authorization and instructions.