Flame Surgeon — Return & Refund Policy

Last updated: October 15, 2026

At Flame Surgeon, we want you to shop with confidence. We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

Return Eligibility

To qualify for a standard return, your item must be unused, in the same condition you received it, with its original accessories and packaging. Proof of purchase or an order number is required.

Items that arrive damaged, defective, or incorrect are handled separately, and your rights under applicable consumer protection laws remain unaffected.

How to Request a Return

To begin a return, email support@flamesurgeon.com with your order number, the item you wish to return, and the reason for your request.

Once your request is reviewed and approved, we'll provide instructions, including the correct return shipping address.

Do not send products back without contacting us first.

Because Flame Surgeon works with independent suppliers who ship directly to customers, return destinations may vary by product. Our business address is not necessarily the correct return destination.

Return Shipping Costs

For standard change-of-mind returns, return shipping costs may apply. We will explain any applicable shipping or label charges before you proceed with the return.

Original shipping charges are generally nonrefundable for change-of-mind returns, except where required by law.

We will not charge undisclosed restocking fees.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If your product is damaged, defective, or incorrect, contact support@flamesurgeon.com as soon as possible.

Include your order number, a description of the problem, and photos if available.

We will review the issue and arrange an appropriate resolution, which may include a replacement, refund, or return. Remedies required by applicable law will be provided without additional charges to the customer.

Non-Returnable Items

The following items may be ineligible for standard change-of-mind returns:

• Personalized or custom-made products

• Gift cards, except where required by law

• Products clearly designated as final sale, where permitted by law

• Products damaged through misuse or returned with missing components

These exclusions do not affect statutory rights relating to defective, damaged, or misrepresented products.

Exchanges

Because we work with multiple suppliers, direct product exchanges are not always available.

The simplest method is to request a return of your original product and place a separate order for the replacement once your return has been approved.

Refunds

Once your return has been received and reviewed, we'll notify you whether your refund has been approved.

If approved, refunds will generally be initiated to your original payment method within 10 business days, subject to any earlier deadline required by law.

Please allow additional time for your bank or payment provider to process the transaction.

If more than 15 business days have passed since your refund was approved, contact support@flamesurgeon.com.

International Orders

International shipping availability depends on the product and its supplier.

Where applicable law provides mandatory cancellation or return rights, including European Union consumer rights, those rights apply regardless of any conflicting limitations in this policy.

Contact Information

Flame Surgeon

Email: support@flamesurgeon.com

Business Address:
2629 Rudolph Dr
Simi Valley, CA 93065
United States

This business address is not a designated merchandise return center. Always request return instructions before mailing a product.